Returns & Refunds
Return/ Exchange Policy
Each product is fully guaranteed by the manufacturer (unless specifically stated otherwise). The complete warranty is included with the product. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, Satechi offers an exclusive 30-day exchange/refund policy to web order customers only.
If you are not satisfied with your purchase, you may return it for exchange or refund (May excluding shipping and handling charges) within 15 days, subject to a return authorization from Satechi.
Returns are subject to a restocking fee, depending on the condition of goods and packaging material. If the item is returned in "new" condition with all packaging intact, there is usually no restocking fee.
To return a product, please email to sales@satechi.com for an RA number (Return Authorization) or fill out the online form. All Returns require an authorization number. Return Authorization (RA) numbers are only issued by email. Please note that an RA# does not guarantee final disposition. All returns are subject to inspection.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, We reserve the right to refuse any such returns.
Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping carton, not on the product package.
Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use USPS Ground Service 'Insured.' Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
Send the return to:
RMA Admin
5482 Complex st suite# 110
San Diego CA 92123
Each product is fully guaranteed by the manufacturer (unless specifically stated otherwise). The complete warranty is included with the product. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, Satechi offers an exclusive 30-day exchange/refund policy to web order customers only.
If you are not satisfied with your purchase, you may return it for exchange or refund (May excluding shipping and handling charges) within 15 days, subject to a return authorization from Satechi.
Returns are subject to a restocking fee, depending on the condition of goods and packaging material. If the item is returned in "new" condition with all packaging intact, there is usually no restocking fee.
To return a product, please email to sales@satechi.com for an RA number (Return Authorization) or fill out the online form. All Returns require an authorization number. Return Authorization (RA) numbers are only issued by email. Please note that an RA# does not guarantee final disposition. All returns are subject to inspection.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, We reserve the right to refuse any such returns.
Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping carton, not on the product package.
Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use USPS Ground Service 'Insured.' Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
Send the return to:
RMA Admin
5482 Complex st suite# 110
San Diego CA 92123
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