June 5, 2016
I ordered the Universal (M) Cable to replace one I had had for a few years, and when it arrived it didn't work. I contacted customer support who walked me through a couple of test, to no avail.
The support person said that it was no problem and she would have another sent right away. I didn't even have to return the bad one. I received the replacement within a couple of days, and voila...it works like a champ.
Thank you so much, Satechi! I highly recommend purchasing any product from them :-)