Frequently Asked Questions

Find answers to some of the most frequently asked customer questions here. For questions about specific products, please go to the item's page and click on "Support". If you cannot find your answer, please do not hesitate to contact us at: sales@satechi.com or by calling 1-858-268-1800.

 

 

What if I buy a product and it doesn’t work with my phone/tablet/laptop/computer/car?

We offer an exclusive 30-day exchange/refund policy to Satechi.net and Amazon.com customers. If you are not completely satisfied with your purchase, you may exchange it or receive a full refund, subject to a Return Authorization from Satechi. To be eligible for the 30-Day Guarantee, you must request an exchange or refund within 30 days from the date of purchase. Please refer to our Returns & Refunds page for more information.

 

Can I purchase products over the phone?

No, we only sell our products online at Satechi.net or on Amazon.com.

 

I am not located in the United States. Where can I buy your products? Do you have any international resellers or retail outlets?

Our products can be ordered from Satechi.net and shipped worldwide. No, we do not have any resellers or retail outlets, however, our products are also sold on Amazon.ca and Amazon.co.uk.

 

Can I purchase products from your website using a foreign credit card?

 Yes, you may use a foreign credit card to purchase items from this website. However, orders placed with Satechi are manually checked to ensure the data provided in the order matches the credit card account information filed with your financial institution. We do this to verify that another party is not misusing your credit card, so we may request additional information, such as proof of identification or a copy of the credit card. If this information is not provided in a timely manner or cannot be verified to be accurate, the order risks being canceled. 

 

I want to get a quote on how much it will cost to ship my order (expedited, overnight, 2-day, international, etc). Who do I contact?

For shipping rates, please place the items you would like to purchase in your cart, go to your Cart, then click "Proceed to Checkout". Enter your shipping zip code and the shipping rates will automatically generate based on the item's weight and the delivery location.

 

I would like to make a bulk quantity purchase. Who do I contact for a quote?

For bulk purchases, please email sales@satechi.com indicating the product name and quanitity you would like to purchase. We will get back to you as soon as possible with a quote. Please note that orders placed with Satechi are manually checked to ensure the data provided in the order matches the credit card account information filed with your financial institution. We do this to verify that another party is not misusing your credit card, so we may request additional information, such as proof of identification or a copy of the credit card. If this information is not provided in a timely manner or cannot be verified to be accurate, the order risks being canceled. 

 

How can I find out if my device is still covered under the warranty?

Please refer to our Returns & Refunds page for more details about our 30-Day Guarantee and the terms of our warranties.

 

I bought my device from Amazon. Does your warranty still cover it?

If you bought a new Satechi product from Amazon, it is still covered by our warranty. Please refer to our Returns & Refunds page for more details about our 30-Day Guarantee and the terms of our warranties.

 

I am not located in the United States. Does your warranty still cover my device?

Yes, our warranty covers international orders from Satechi.net or new products from Amazon. Please refer to our Returns & Refunds page for more details about our 30-Day Guarantee and the terms of our warranties.

 

I am not located in the United States. Will my package clear through customs?

Please refer to our Shipping & Delivery page for additional information about international shipping.

 

I am located in San Diego, CA. Can I pick up my order to avoid shipping fees?

Yes, our office is located in central San Diego, so if you are in the area, you can pick up your order and have your shipping costs refunded. To do this, please make your purchase online, then email sales@satechi.com with your order number and the date you will pick up your order. Once you pick up your order, the shipping costs will be refunded to you via the same method of payment.

 

How can I track my package?

Once you place an order with us, you will receive an email containing your tracking number in your purchase confirmation page. Please visit the United States Postal Service (USPS) website and enter your tracking number into the “Track & Confirm” section to find the current location of your package.

 

What should I do if my order does not arrive?

First, please check with your neighbor and around any bushes or lawn furniture that you have around your front door. Sometimes packages may be delivered to your neighbor or hidden amongst your plants and garden decorations by the delivery person. If you still cannot locate your package, please call us at: 1-858-268-1800 so we can help you resolve this issue. Please have your order number available when you call.

 

I am having problems with my device. How do I contact Tech Support?

There are two ways to contact us for technical support: email us at support@satechi.com or call us at 1-858-268-1800. Please have your order number available when you call.

 

I lost the manual for my device. How can I get a new one?

Please email support@satechi.com to request a new manual.

 

There is a part missing from my order. Who do I contact to get a replacement part?

Please email support@satechi.com to request missing or replacement of defective parts. Please have your order number available when you call.

 

How do I return an item that is defective?

Please refer to our Return & Refunds page for detailed information on how to return your device to us.

All merchandise shipped back to us must be accompanied by an RA (Return Authorization). To request an RA, which are only issued via email, please email sales@satechi.com.

 

Will you provide me with a prepaid shipping label to return my device?

Defective products are eligible for prepaid postage when the return/exchange is requested within 30 days from the date of purchase. You may request prepaid postage for your defective product by emailing sales@satechi.com or calling 1-858-268-1800.

 

How can I find out when a product is back in stock?

When you click on an item that is out of stock on our website, an orange “Notify me” button appears. Click on this button to provide your name and email address which we will use to notify you as soon as the product is back in stock.

 

Your place order button on your website is not working. How can I order products?

Please try accessing our website from a different browser. We may be experiencing technical difficulties with our server and our website may not be available until the following day. We apologize for any inconvenience this causes.

 

I had a great experience with Customer Service/Technical Support. Where can I let them know?

We pride ourselves in our customer service, so we are glad to hear that you had a positive experience! You can provide feedback on Amazon by looking up the product you purchased, then scrolling to the bottom, and clicking on the button that says “Write a customer review”. Thank you!

 

Your products work great! Where can I let you know?

We’re glad that we can provide you with solutions for your technical needs! You can provide feedback on Amazon by looking up the product you purchased, then scrolling to the bottom, and clicking on the button that says “Write a customer review”. Thank you!

 

Do you have any coupons or discounts?

We occasionally provide coupon codes to customers who are signed up for our newsletter. To sign up for our newsletter, please enter your email address into the form at the bottom right of this page.

 

How can I find out about your newest products?

Please Like our Facebook page to find out about our latest products, receive exclusive Facebook discounts, and enter our seasonal sweepstakes for your chance to win free products.

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